Akvelon | Support
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END-TO-END DELIVERY:

SUPPORT

Day-in and day-out … it is our team of technical support specialists that makes the real difference to our customers. Armed with processes built on ITIL-best practices and enterprise-grade IT tools and technology, our Service Desk takes full responsibility for the delivery of your business-critical web properties 24x7x365.

While you drive service strategy, we work closely with your project directors and development teams to ensure the stability, performance, and security of your cloud servers and applications. We provide true End-to-End Technical Support.

SUPPORT STRATEGY

Akvelon not only delivers world-class infrastructure-as-a-service but a complete IT outsourcing solution.  As part of our Enterprise Cloud solution, our expert technical support team will assume full responsibility for the end-to-end delivery of your business-critical applications.

  • Comprehensive ITIL-based technical support framework
  • 24×7 Help Desk Services with deep Microsoft expertise
  • Incident and Problem Management
  • Change and Run Book Management
  • Configuration and Capacity Management
  • Business Continuity Management
  • Security Management

We are armed with enterprise-grade tools, technology, and processes built on ITIL-best practices.

While you drive IT service strategy, we work closely with your internal IT resources to ensure end-to-end service stability, performance, and security over our optimized WAN services and Enterprise Cloud infrastructure.  As a result, Akvelon can offer comprehensive quality of service guarantees that reflect actual end-user experience.

DISASTER RECOVERY AND BACKUP SUPPORT

Akvelon’s best practices in data archiving, retrieval, restoration and media management, safeguard business continuity, and ensure compliance in light of unique client requirements.

Akvelon is a leading backup software, disaster recovery, and secure data access provider to consumers, small-medium businesses, and enterprises. Our End-to-end support solutions include physical, virtual, and cloud server backup software, storage management, secure file sharing, and system deployment. Akvelons’s solutions provide easy, complete, and safe solutions for data in local, remote, cloud, and mobile devices.

INCIDENT MANAGEMENT

Akvelon directly supports ITIL Incident Management processes by gathering real-time and historical performance data and providing analysis tools that speed restoration.

We monitor activity throughout the data center and watches for incidents and issues that could impact services. Once an incident is detected, related performance information and user activity can be analyzed for rapid root cause drill down.

Akvelon automates the production and distribution of incident reports. We facilitate embedding local expertise in reports that are appropriately formatted for different audiences.

Akvelon supports Incident Management by:

  • Gathering historical and real-time performance data
  • Identifying performance bottlenecks
  • Speeding restoration by easily drilling down to pinpoint the causes of incidents
  • Minimizing the number of incidents by alerting IT staff to impending issues before they impact users

We have plenty of experience with Application Management. Check them out.

Akvelon

Akvelon