InDemand Interpreting is a technology-enabled language service organization committed to improving the performance of their clients’ language access programs. As a leading video remote interpreting (VRI) provider solely dedicated to the Healthcare industry, their vision is to ensure that every patient receives the highest quality healthcare, regardless of language, cultural background, or hearing ability.
By delivering the most experienced medical interpreters and highest quality video technology, they offer healthcare providers language access that ensures compliance, drives more effective operations, and increases access to higher quality care for limited English proficient (LEP), Deaf, and hard of hearing (HOH) patients.
Telemedicine systems and applications
InDemand Interpreting needed to launch their new Video Remote Interpreting Service Clarity 1.0 at full capacity. However, only 30% of their customer base was able to use the product as it lacked stability under heavier loads and the rest of their clients were using the older system. It was crucial to raise stability and reliability while designing and implementing the new business features.
Akvelon successfully helped increase the reliability of the newly created system and helped InDemand transfer all their user base to the new system. Despite difficulties such as lack of documentation and architecture diagrams and the legacy codebase of this new system, Akvelon provided several key aspects such as:
Beside maintaining already implemented functionality, our team has implemented many new features as well, such as 3rd party API and UI Widget for integration, and iPhone/iPad client.
Akvelon was responsible for 2 project stages before the acquisition of InDemand Interpreting by Stratus Video:
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