Case Studies

Case Study: Dynamics CRM Add-in for EBS

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Business need

While working with standard CRM systems like Microsoft Dynamics CRM, users are looking for a convenient way to access common administrative features and entities from a single location. In addition, users need to have control over Microsoft Dynamics CRM infrastructure from the Windows EBS console through a familiar user interface.

Akvelon has developed Dynamics CRM Add-in for EBS to address these user needs.

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Solution

Akvelon’s CRM Console gives users control over common administrative functions allowing them to:

  • Access CRM server information
  • View and enable or disable CRM organizations
  • View and edit CRM business unit information
  • Enable or disable CRM business units
  • Create new CRM business units directly from the EBS console
  • View and edit CRM team information
  • Remove CRM teams
  • Create new CRM teams using the EBS console
  • View and edit CRM user information
  • Enable or disable CRM users
  • Add new users to CRM from the EBS console

 

Benefits and Results

  • Reduced total cost of ownership by simplifying and streamlining common CRM management tasks.
  • Optimized workflow using a unified entry point for viewing, accessing, and monitoring Microsoft Dynamics CRM server infrastructure and resources.
  • Tracks multiple CRM applications

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